Frequently Asked Questions - Technical and access queries

Mac requirements

  • Mac OS 10.6.8 or later and later than Firefox 41.0.1 are recommended.
  • Safari is supported.
  • Adobe Flash 22.0 or later is required.

Windows requirements

  • Windows XP, Vista or 7 is required.
  • Internet Explorer 8 or later, or Firefox 3 or later is recommended.
  • Adobe Acrobat Reader 8 or later is required.
  • Adobe Flash 22.0 or later is required.

We recommend the browser Google Chrome.

Downloads will be in Adobe Acrobat (PDF) form and will run on a PC, Mac or Linux.

Look for your password and username in the e-mail sent to you when you first subscribed to Maths Builder. If you cannot find the e-mail, click on the 'Request new password' tab on the log in page (this appears after entering the wrong username and password). Your log in details will be sent to the e-mail address you enter. Please ensure you check your email address carefully. (If you need to change your e-mail address go to next FAQ.)

Sign in using your original email address and password, and change your details on the file.

Login as normal. Click 'My Account' at the bottom of the homepage. Your current details will appear. Click the 'edit' tab to make changes. Click 'Save'. 

If you cannot edit your details here, you may be a protected user. In this case, you will need to contact us (through the lower navigation) and request to change your details. This function is set up so that students using the school's username and password cannot change the details without the teacher knowing.

First, check you are logged in. The most likely reason is that you do not have Adobe Flash Player or Adobe Reader installed. To download Flash visit http://get.adobe.com/flashplayer/. To download Adobe Reader visit http://get.adobe.com/reader/. If you are using a Mac, we recommend using the built-in PDF reader in Safari, rather than Adobe Reader.

Maths Builder is best viewed with a screen resolution of 1024x768 or greater. You can zoom in and out using the 'View' capacity of your internet browser (eg Safari or Internet Explorer).

If you do not log out you may prevent access from another computer, depending on the number of user access licences you have.

This might be a cache issue. What is the cache? Also known as the Temporary Internet Files folder, the cache contains information from websites you have visited. Storing this information helps speed up the browsing experience. However, from time to time the cache might need clearing. 

On a PC, using Internet Explorer 7, to clear the cache, click on the Tools menu and select Internet Options. The Internet Options box should open to the General tab.

On the General tab, in the Browsing history section, click the Delete... button. This will bring up the Delete Browsing History box.

Select the Delete files... button to delete Temporary Internet Files.
Select the Delete cookies... button to delete Cookies.
Select the Delete history... button to delete your browsing history.

After you select delete, a box will appear asking you to confirm. Select Yes for each one.

Click Close and OK.

On an Apple Mac using Safari, simply click on the Safari menu and select Empty Cache…. 

Another possible cause of display and navigation issues could be Internet Explorer's Compatibility View feature which should be turned off when viewing the Maths Builder website. To do this, click on the Tools menu and select Compatibility View Settings. Make sure that the Maths Builder website address is removed from the display box. 

Firefox users should go to Clear Private Data in the Tools drop-down menu to empty the cache.

Out of necessity, some interactive games are quite large. Users on slower internet speeds might experience delays.

Otherwise, try emptying the cache. (See Emptying the cache above.)

Because all Maths Builder resources are being continually updated and improved, if a game doesn't 'load' properly, you may need to select the Reload function in your browser (Control-R on PCs. Command-R on Macs).

Problems with SMART board tools not displaying could be a result of the 'Ink Aware Layer' not starting up with the PC and notebook software. This feature enables the user to write over third party software such as Maths Builder.

To start the SMART Board tools, go to:

Start > All programs > SMART Technologies > SMART Board drivers > and click on 'SMART Board tools'.

Right-click on the small SMART icon that should be in the bottom right hand corner of the systems tray and select 'show floating toolbar'. Picking up a pen from the tray should now open the 'Ink Aware Layer' when in Maths Builder. A white border and additional small toolbar should appear in the top right hand corner of the page. 

12 months from the beginning of the subscription