Frequently Asked Questions - Returns Policy

If an incorrect product was shipped, or we shipped the product to an incorrect address, (compared to your order details) then contact us and we will re-ship the product or provide you with a credit.

If a product is damaged or missing in transit, please send an email via the 'Contact us' page, and advise us of the situation. We will review your request and contact you with regards to replacing the damaged goods or issuing a credit for the original purchase price of the product as well the as associated freight costs. In cases of damaged goods, photographic evidence may be requested. Refunds will be issued within the first 21 days after purchase. For your security, all refunds will be made by applying a credit against the credit card used for the original purchase.